Shipping Policy

Effective Date: 1/1/25

Thank you for shopping with HollyWoof. This Shipping Policy outlines the terms related to the shipment and delivery of your orders.

Order Processing Time

All orders are processed within 2 business days. Orders are not processed or shipped on weekends or holidays. If we experience a high volume of orders, processing times may be extended, and customers will be notified via email.

Shipping Methods & Delivery Time

We offer standard shipping through USPS and other regular shipping carriers. Delivery times may take up to 30 days, depending on the destination and shipping carrier delays. Once your order has been shipped, you will receive an email confirmation with tracking information.

Shipping Fees

We offer flat-rate shipping fees based on the delivery location. The exact shipping cost will be calculated and displayed at checkout before completing your purchase.

Order Tracking

Once your order has been shipped, a tracking number will be provided via email. Customers can track their orders using the provided tracking link to stay updated on the delivery status.

Lost or Delayed Packages

If your package is lost or delayed beyond the estimated delivery timeframe, please contact us at woof@hollywoof.store. We will work with the shipping carrier to resolve the issue.

Incorrect Shipping Information

It is the customer's responsibility to provide accurate shipping details at checkout. If an incorrect shipping address is provided, HollyWoof is not responsible for undelivered packages. Customers should contact us as soon as possible at woof@hollywoof.store to attempt corrections; however, we cannot guarantee address changes after order processing.

Policy Updates

We may update this Shipping Policy from time to time. Any changes will be communicated via email to our customers.

Contact Us

For any questions regarding our shipping policy, please contact us at woof@hollywoof.store.

By placing an order on our Site, you agree to the terms outlined in this shipping policy.