Refund Policy

Effective Date: 1/1/25

At HollyWoof, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund policy below.

Eligibility for Refunds

Refunds are available only for defective or incorrect items. To qualify for a refund, customers must provide valid proof of the issue, such as clear photos of the defective or incorrect product. Refund requests must be submitted within 14 days from the delivery date.

Refund Process

To initiate a refund request, customers must contact us via email at woof@hollywoof.store with their order details and proof of the defect or issue. Once the request is reviewed and approved, further instructions will be provided regarding the return process.

Return Shipping

Customers are responsible for covering the return shipping costs. Once a refund is approved, we will provide the return shipping address. Refunds will not be processed until the returned item is received and inspected.

Non-Refundable Items

Customized or personalized items are not eligible for refunds unless they arrive defective or incorrect.

Refund Processing Time

Once the returned item is received and inspected, refunds will be processed within 7-14 business days. The refund will be issued to the original payment method used at checkout.

Policy Updates

We may update this refund policy from time to time. Customers will be notified of any changes via email.

Contact Us

For any refund-related inquiries, please contact us at woof@hollywoof.store.

By making a purchase on our Site, you agree to the terms outlined in this refund policy.