FAQ

1. How long does it take to process and ship my order?

We process orders within 2 business days. Standard shipping typically takes up to 30 days, depending on your location and carrier delays.

2. Do you offer international shipping?

Yes, we ship internationally. Shipping rates and delivery times may vary based on your region.

3. How can I track my order?

Once your order has shipped, you will receive an email with a tracking link to monitor the status of your shipment.

4. What is your return policy?

We accept returns within 14 days of delivery only if the order is incorrect or defective. Proof of the issue, such as photos, must be provided. Please note that return shipping costs are not covered.

5. Do you offer exchanges?

No, we do not offer exchanges at this time.

6. How long does it take to process a refund?

Once your returned item is received and inspected, refunds are processed within 7-14 business days to the original payment method.

7. Are your products customizable?

No, our products are not customizable.

8. What payment methods do you accept?

We accept PayPal and major credit/debit cards.

9. Can I cancel or modify my order after placing it?

Unfortunately, orders cannot be canceled or modified once they have been placed.

10. Do you offer gift cards?

No, we do not currently offer gift cards.

11. How can I contact customer support?

For any questions or concerns, please reach out to us at woof@hollywoof.store, and we’ll be happy to assist you.

Thank you for shopping with us!